Refund policy

🛡️ Refund & Return Policy

At WindiStar, your satisfaction is our priority. If something isn't right, we're here to make it right.

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⏱️ 30-Day Return Window

We accept returns within 30 days of delivery — no hassle, no headaches.

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✅ Eligible for Return

• 📦 Item arrived damaged or defective
• ❌ Wrong item received
• 📋 Item not as described

🚫 Not Eligible for Return

• Returns requested after 30 days of delivery
• Items that have been used or damaged by the customer
• Items missing original packaging

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📬 How to Request a Refund

1. Email contact@windistar.com with your order number
2. Attach clear photos of the issue
3. We'll respond within 1–2 business days
4. Approved refunds processed within 5–7 business days to your original payment method

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🚚 Return Shipping

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📦 Lost or Stolen Packages

We are not responsible for packages marked as delivered by the carrier. Please contact your local post office first, then reach out to us at contact@windistar.com.

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Last updated: September 2026