FAQ

Can I place my order over the phone?

No, all orders should be made via windistar.com only.

Can I cancel or change my order?

Once your order is placed, we do our best to prepare it for shipment immediately. In most cases, we can’t change or cancel your order, but contact us at support@windistar.com and we’ll do our best to help.

How will I know if Windistar received my order?

Once you place an order, you’ll receive an order confirmation number and a confirmation email to confirm your order is being processed.
If you don’t receive a confirmation email within 24 hours,contact support@windistar.com

What do I do if I have a question about my order?

Ask away. Contact us at  support@windistar.com

Do you offer price adjustments?

No we do not. Please also note that there will be no price adjustments given for sale items that are further discounted.

Can I contact a store associate for a personal shopping experience?

Yes you can. Click here to get started.

What forms of payment do you accept?

We accept Visa and Mastercard. For questions about payment, contact us at  support@windistar.com

Can I purchase vouchers or gift cards?

We currently do not have vouchers or gift cards for sale.